Frequently Asked Questions
How can I register an account?
You can register by clicking the “Sign Up” button at the top right corner of our website and filling in the required personal and contact information. Once registration is complete, you can start using our services immediately.
What information do I need to provide when submitting a manuscript?
When submitting your manuscript, please provide basic project details (such as title, abstract, author information, etc.) and upload the document that requires translation, editing, or formatting.
How much does the service cost?
Service fees vary depending on the type of manuscript, word count, complexity, and turnaround time. You will see the corresponding quotation after selecting your service type, and payment can be made once you confirm your order.
How can I track the progress of my manuscript?
Once your order has been accepted, you will receive a confirmation email. You will also receive regular progress updates during the process. Additionally, you can check your order status anytime through your personal dashboard.
Can I cancel or request a refund after submitting an order?
Due to the customized nature of our services, once an order has started processing, it cannot be canceled or refunded.
Can I request expedited service or add extra requirements?
Yes. We provide expedited options and special requests. You can choose the “Urgent” service or contact your assigned editor directly. We will provide a quote and accommodate your needs accordingly.
Will my manuscript be kept confidential?
Yes. Your manuscript and personal information are kept strictly confidential. We follow industry-standard security and confidentiality measures to ensure the safety of your documents and research content.
Will there be additional charges for revisions?
Our services include a certain number of free revisions, depending on the service level you choose. If further revisions are required beyond that, we will provide a clear quotation before proceeding.
Polishing Questions
How do I choose the right polishing service?
You can select the appropriate polishing service based on your paper's requirements and budget. We offer standard polishing, premium polishing, and deep polishing services to meet various levels of needs.
How long does the polishing service usually take?
The completion time for polishing depends on the service type and word count. Standard polishing is usually completed within 48 hours, premium polishing within 36 hours, and deep polishing within 24 hours.
Who will polish my manuscript?
Your manuscript will be handled by an experienced team of native-speaking editors with relevant academic backgrounds to ensure accuracy and professionalism.
Can I make changes to the manuscript after polishing?
Yes, you can make changes after polishing. If you have any questions or need further assistance, feel free to contact our customer service team.
What payment methods do you offer?
We accept a variety of payment methods including credit cards, debit cards, and PayPal to ensure secure and convenient payment.
What should I do if I am not satisfied with the polishing results?
We are committed to providing high-quality polishing services. If you're not satisfied with the results, please contact our customer service team, and we will work with you to ensure a satisfactory outcome.
Translation Questions
How long does academic translation usually take?
The completion time for academic translation depends on the word count and complexity. Typically, standard translation takes about 72 hours, premium translation within 48 hours, and deep translation within 24 hours.
What qualifications do your translation team have?
Our translation team consists of professional translators with relevant academic backgrounds, ensuring accurate terminology and professional expression.
Can I make changes to the manuscript after translation?
Yes, you can make changes after translation. If you have any questions or need further help, feel free to contact our customer service team.
What payment methods do you offer?
We accept various payment methods including credit cards, debit cards, and PayPal to ensure secure and convenient payment.
What should I do if I am not satisfied with the translation results?
We are committed to providing high-quality academic translation services. If you're not satisfied with the results, please contact our customer service team, and we will collaborate with you to ensure a satisfactory outcome.
Typesetting Questions
How long does academic typesetting typically take?
The completion time for typesetting depends on the word count and complexity. Generally, standard typesetting is completed within 48 hours, premium typesetting within 36 hours, and SCI typesetting within 24 hours.
What qualifications does your typesetting team have?
Our typesetting team consists of experts with relevant academic backgrounds who are familiar with major journal formatting standards, ensuring that manuscripts meet the requirements of the target journals.
Can I make changes to the manuscript after typesetting?
Yes, you can make changes after typesetting. If you have any questions or need further assistance, feel free to contact our customer service team.
What payment methods do you offer?
We accept various payment methods, including credit cards, debit cards, and PayPal, ensuring a secure and convenient payment process.
What should I do if I am not satisfied with the typesetting results?
We are committed to providing high-quality academic typesetting services. If you're not satisfied with the results, please contact our customer service team, and we will work with you to ensure a satisfactory outcome.
Time-Related Questions
How do I know how long it will take to complete my manuscript?
You can check the estimated completion time when submitting your manuscript, or contact our customer service team for more details.
Can you expedite my manuscript?
Yes, we offer expedited services. Please consult our customer service team for specific timing and pricing.